Frequently Asked Questions

DEPOSIT POLICY:  First night's room and tax deposit is charged at time of booking to hold a reservation. A reservation that is for 28 nights or more, a $1000 deposit is required. Credit or Debit card must be provided to check-in (no cash deposits).

CANCELLATION POLICY: Changes or cancellations to reservations must be made at least 72 hours prior to the arrival date to avoid forfeiture of one night's room and tax or additional penalties. Reservations are held for the date of arrival only, not the entire stay. Should your plans change, please be aware that we require that you inform us in accordance with the following cancellation policies to avoid forfeiture of your deposit.

Standard cancellation policy is 3 days prior to arrival. An early departure fee may apply if changes are not made prior to arrival.

Please call us Toll Free at 1-800-882-9464 for any changes or cancellations you may have to make.

MINIMUM AGE: Must be 21 to make a reservation, check in, and someone at least 21 years of age must reside in the unit for the duration of the reservation.

RESORT FEE:  $16.00 plus tax per night. Included with Resort Fee:

• Parking
• Internet
• Beach and Pool Chairs (based on availability)
• Pool Towels
• Tennis Court usage

PETS: No pets or emotional support animals are allowed on property. Service Animals MUST be registered prior to arrival, please call 305-440-2773 for assistance.

CHECK-IN is 5pm

CHECK-OUT is prior to 11am

PARKING: Two parking spaces per reservation (no motorhomes, large recreational vehicles, commercial vehicles with logos/advertisement)

DOCK AND MARINA: Advance reservations are required for all marina and trailer reservations. You must contact Association Dockmaster at [email protected] to reserve.

Reservations cannot be made upon arrival, all reservations must be made at least two weeks in advance. Proof of insurance and registration will be required prior to confirmation of your boat reservation. Themarina can accommodate vessels up to 28 feet, including the motor. All jet powered watercraft (i.e. jet skis, jet boats, etc.) are strictly prohibited. Boats exceeding the registered length of 28 feet are strictly prohibited. Provident Hotels & Resorts does not manage or control the marina.

Check-in Location:

Ocean Pointe Suites Welcome Center (3 minute drive from resort)
92330 Overseas Hwy Suite 107
Tavernier, FL 33070

Open from 9am to 10pm

Phone:  305-853-3000

If you are arriving after 10pm, you will check in at the overnight office.

Overnight Check-In Location:

5216 Night Office
500 Burton Drive Unit 5216
Tavernier, FL 33070

Open from 10pm to 6am

Phone:  305-853-3000

CHECK-IN is at 5pm
If you are arriving earlier, please contact us to check availability for early check-in.

Check-In Location:

Ocean Pointe Suites Welcome Center (3 minute drive from resort)
92330 Overseas Hwy Suite 107
Tavernier, FL 33070

Open from 9am to 10pm

Phone:  305-853-3000

If you are arriving after 10pm, you will check in at the overnight office.

Overnight Check-In Location:

5216 Night Office
500 Burton Drive Unit 5216
Tavernier, FL 33070

Open from 10pm to 6am

Phone:  305-853-3000

For additional information or assistance, please call 305-853-3000 option 0 to reach the guest registration office. If you need assistance with a boat slip, please call 305-440-2773 or email [email protected].

Checkout is at 11 AM. Late checkout is available for a fee (based on availability).

No pets allowed at the resort.

We welcome service animals at our hotel in compliance with the Americans with Disabilities Act (ADA).  However we do not accommodate emotional support animals.  Service animals first need to be registered with property management before entering the property. Please call their office at 305-440-2773 or call the hotel for assistance.

The Cancellation Policy for your Reservation is outlined in your confirmation email. This includes details on penalty fees if your Reservation is canceled outside the terms of your Reservation.

Yes, there is a recently renovated junior-Olympic-size outdoor pool and a 14-person Jacuzzi hot tub. 

Yes, parking is available to guests (up to two vehicles per reservation). Maximum 2 vehicles per reservation are allowed on property.

No commercial vehicles, vehicles with advertisement, recreational vehicles, trailers or RV's are allowed on property.  Please contact us if you have any questions regarding what vehicles are permitted on property.

If you need assistance with a boat slip, please call 305-440-2773 or email [email protected].

Parking is included in the resort fee.  Currently $16 plus tax per night. Subject to change. 

High-end amenities include fully equipped kitchens, living/dining areas, private balconies, flat-screen TVs, washer/dryers, and luxury linens.

The resort offers a private sandy beach, a boardwalk with a panoramic gazebo overlooking the Atlantic Ocean, a marina with a boat ramp, a junior-Olympic-size pool, tennis courts, and nature trails.

Each unit is equipped with a washer and dryer.

If your plans include bringing a boat, our marina can accommodate vessels up to 28 feet, including the motor.  Please contact the DockMaster office for fees and availability.  A minimum of two (2) weeks advance reservations are required. Proof of insurance and registration will be required prior to confirmation of your boat reservation.  Due to limited space, no boat will be allowed on property if prior arrangements have not been made with the DockMaster office.  Jet Skis and Jet Boats are not permitted on the property at any time.

If you need assistance with a boat slip, please call 305-440-2773 or email [email protected]