Frequently Asked Questions

DEPOSIT: First night’s room and tax deposit is charged at time of booking to hold a reservation.
A reservation that is for 28 nights or more, a $1000 deposit is required.

CANCELLATION: Reservations are held for the date of arrival only. Changes or cancellation of reservations must be made at least 72 hours prior to arrival to avoid forfeiture of the deposit.

Our cancellation/change policy is not contingent upon any circumstances other than Hurricane Warnings issued by the National Weather Service.

Advance Purchase discounted rates are NON-refundable.

Travelers insurances can be purchased through independent suppliers as a safeguard against unforeseen circumstances that may result in penalties levied by lodging, car rental and airlines.

Please call us toll free at 1-855-756-9518 or email [email protected] with any changes, cancellations, questions or concerns.

MINIMUM AGE: Must be 21 to make a reservation, check in, and someone at least 21 years of age must reside in the unit for the duration of the reservation.

CHECK IN: Check In is after 4pm at the 24 Hour Front Desk. Early check in is not guaranteed. If Sailport is not notified of a delay in arrival, the hotel will automatically cancel the reservation at 6:00am the morning after the scheduled arrival date. At this point the deposit will be forfeited. Cashless Front Desk, must provide Credit/Debit Card at check in.

INCIDENTAL HOLD: At check in the front desk will establish credit for room charges and tax plus $100 per suite on all reservations to be held on the credit or debit card presented at check-in. Cashless Front Desk, must provide Credit/Debit Card at check in.

CHECK-OUT is prior to 11am. An early departure fee may apply if changes are not made prior to arrival.

HOUSEKEEPING SERVICES: COVID UPDATE: As a protective measure, we have suspended these housekeeping services. If towels or extra amenities are needed, please call or visit the front desk.

PARKING: Each reservation receives up to two complimentary parking spaces. Additional vehicles are subject to limited space. Recreational vehicles, box trucks, oversized vehicles and boats and trailers of any kind are not permitted onsite.

PETS: Pets and Emotional Support Animals are not allowed on property. Sailport Waterfront Suites adheres to Federal ADA Law allowing ADA Compliant Services Animals.

RESORT FEE: $18.00 + tax per night due at check in on all reservations. Included with Resort Fee:

• Two In-Suite Bottled Waters Upon Arrival
• Complimentary Broadband Internet
• One Free Reserved Parking Space per Reservation
• Access to our Recreational Areas including: Beach, Volleyball, Fitness Island, and Fishing Pier
• Weekly Housekeeping Service

Check-in is from 4 PM–midnight. 

As an added convenience, take advantage of our discounted "Early Check-In Fee" of $30.00.  Based upon availability, you may be able to check into your room as early as 7 AM.

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability). 

No, unfortunately pets are not allowed at Sailport Waterfront Suites. 

Yes, Sailport Waterfront Suites offers free cancellation on select room rates, because flexibility matters! Please refer to the Sailport Waterfront Suites cancellation policy on our site for more details about any exclusions or requirements. 

Yes, there's a complimentary airport shuttle. 

Yes, Sailport Waterfront Suites has a heated outdoor pool. 

Complimentary self-parking is available for all guests on a first-come-first-served basis. 

Some of the more popular amenities offered include complimentary high-speed wireless Internet access, a swimming pool, a sunning beach, a sand volleyball court, a fishing pier, and an outdoor fitness center.  

Top room amenities include full kitchens, air conditioning, and flat-screen TVs in bedrooms and living areas.  

Guests can enjoy a poolside bar and grill serving breakfast, lunch, and dinner. 

Yes, guests have access to a pool, a sand volleyball court, and an outdoor fitness center during their stay. 

Yes, there is a 24-hour coin-operated guest laundry room onsite. Valet laundry and dry cleaning services are offered for a fee. 

Nearby attractions include Courtney Campbell Trail (0.3 miles), Ben T Davis Beach (0.3 miles), Raymond James Stadium (5.7 miles), and Busch Gardens (14.7 miles).