Frequently Asked Questions
Find the Answers You’re Looking For
Have any questions about our hotel? Take a look at our most frequently asked questions and find the answers you’re looking for.
What time is check-in at the hotel? Is early check-in possible?
Check-in at the hotel is at 4p.m. An early arrival fee may be applicable.
What time is checkout at the hotel? Is late checkout possible?
Check-out at the hotel is at 11 a.m. A late checkout fee may be assessed and based on the hotel's daily rate.
Is there an age minimum for check-in?
The minimum age for check-in at the hotel is 21 years of age..
What is the hotel’s cancellation policy?
To cancel your hotel reservation you must cancel by 4 p.m. local hotel time 48 hours prior to arrival date to avoid penalty of one-night room and tax. Advance Purchase rates are fully prepaid and non-refundable.
There is no charge for cancellations made at least 3 days prior to your reservation date. A fee of one night plus tax applies for cancellations made less than 2 days prior to your reservation date.
Are pets welcome at the hotel? What facilities and services are available for pets?
Pets are always welcome at the hotel. There is a family park across the hotel that is pet friendly.
Is smoking allowed at the hotel?
Smoking is not allowed in the building, but there are designated smoking areas outside.
Can I receive mail and packages at the hotel?
The policies for packages are as follows:
We can receive packages up to the day of departure for guests with the following handling fees, plus taxes.
(1 - 10 pounds) $7.00 per box
(11 - 50 pounds) $10.00 per box
(51 - 75 pounds) $15.00 per box
(Over 75 pounds) $20.00 per box
$100 per pallet
Does the hotel offer parking?
Yes, free parking.
Is the hotel ADA accessible? What accessible features are offered at the hotel?
We do our best to follow ADA guidelines and ensure our website and property are accessible to all, including those with disabilities. You can find more information on our Accessibility page.
Are children welcome at the hotel? What facilities and services are available for children?
Children are always welcome at the hotel. We have a children's play center available.
What public transportation is available in Downtown Doral?
Freebee is a FREE, door-to-door, on-demand transportation service, brought to you by the City of Doral!
- Freebee vehicles are 100% electric, and emission-free!
- Your Freebee guide will share with you the latest and greatest happenings in the City of Doral.
- Freebee caters to any and all ages, from children to seniors, and all types of pets.
- Freebee provides booster seats as appropriate for children who exceed the size requirements to travel in a car seat.
- Smaller children and infants are required to be secured in a federally approved car seat, provided by their parent or guardian.