Frequently Asked Questions

DEPOSIT:  50% deposit of entire stay is charged at time of booking to hold a reservation.

CANCELLATION: Reservations are held for the date of arrival only. Changes or cancellation of reservations must be made at least 72 hours prior to arrival to avoid forfeiture of 50% deposit room and tax. Full reservation penalty for early departure. Advance deposit discounted rates are NON-refundable.

Our cancellation/change policy is not contingent upon any circumstances other than Hurricane Warnings issued by the National Weather Service.

Travelers insurances can be purchased through independent suppliers as a safeguard against unforeseen circumstances that may result in penalties levied by lodging, car rental and airlines.

Please call us toll free at 1-855-318-0668 or 1-844-803-9506, or email [email protected] with any changes, cancellations, questions or concerns.

PROVIDENT GRAND OFFICE HOURS: Monday – Saturday from 9:00am - 5:00pm

CHECK IN: Check In after 4:00pm Monday – Sunday

Reservations made for same day arrival, or when made on weekends or holidays, please check-in at Provident Doral at the Blue, located less than 0.2 miles from Provident Grand.

Provident Doral at the Blue
5300 NW 87th Avenue, Doral, FL

We look forward to your arrival.

RESORT FEE: Daily Resort fee is $19.00 plus 13% tax.

MINIMUM AGE: Must be 21 to make a reservation, check in, and someone at least 21 years of age must reside in the unit for the duration of the reservation.

CHECK OUT: Check Out is prior to 11:00am.

INCIDENTAL HOLD: At the time of check in, a credit card is required to be checked into Provident Grand. The credit card will be authorized for room, tax and for incidental charges.  Incidental authorizations are $500.00 for all suite types, with the exception of the 3 bedroom suite, which is $1,000.00.

HOUSEKEEPING SERVICES: Cleaning fee is subject to 13% tax and must be coordinated with the Provident Grand Office, and includes a full change of sheets and replacement of towels and complimentary amenities.

DEPARTURE CLEANING FEE

• Grand Room - $125.00
• Grand Mini Suite (Studio) - $150.00
• Grand Deluxe One-Bedroom Suite - $180.00
• Grand Premier Two-Bedroom Suite - $200.00
• Grand Three Bedroom Suite - $300.00

(Subject to applicable taxes)

Guest staying longer than 2 weeks, a mid-week cleaning service is essential at a discounted rate and will be scheduled during check-in.

MID-WEEK CLEANING FEE *Mandatory for monthly rentals

• Grand Room - $70.00
• Grand Mini Suite - $75.00
• Grand Deluxe One Bedroom Suite - $85.00
• Signature Grand Two Bedroom Suite - $100.00
• Signature Three Bedroom Suite - $150.00

(Subject to applicable taxes)

PARKING: Parking for guest will be issued at check-in and will be assign one parking spot. Each vehicle will be provided a unique parking pass that allows for unlimited parking and entry to Provident Grand. Maximum of one parking pass per Grand Room, Studio Suite, 1B/1B Suite, and 2B/2B Suite & two (2) parking spaces for the Signature Three-Bedroom Suite. Parking pass must be visible at all times. Additional Parking can be purchased through valet for $250.00/ monthly. Any lost parking pass will be a penalty of $200.00 to the account.

• Valet Overnight - $40.00
• Valet Day Parking - $5.00 every two hours
• Monthly - $250.00

PETS: Upon arrival a pet registration is required to register each pet. Pay a fee of $350/monthly or $150/Weekly stay (non-refundable)

Check-in at the hotel is at 4p.m. An early arrival fee may be applicable.

Check-out at the hotel is at 11 a.m. A late checkout fee may be assessed and based on the hotel's daily rate.

The minimum age for check-in at the hotel is 21 years of age.

To cancel your hotel reservation you must cancel by 4 p.m. local hotel time 48 hours prior to arrival date to avoid penalty of one-night room and tax. Advance Purchase rates are fully prepaid and non-refundable.

There is no charge for cancellations made at least 3 days prior to your reservation date. A fee of one night plus tax applies for cancellations made less than 2 days prior to your reservation date.

Pets are always welcome at the hotel. ​There is a family park across the hotel that is pet friendly.

Pet Fee:
 
$150.00 Per week per pet
$350.00 Per month per pet
 

Smoking is not allowed in the building, but there are designated smoking areas outside.

The policies for packages are as follows:

We can receive packages up to the day of departure for guests with the following handling fees, plus taxes.

(1 - 10 pounds) $7.00 per box

(11 - 50 pounds) $10.00 per box

(51 - 75 pounds) $15.00 per box

(Over 75 pounds) $20.00 per box

$100 per pallet

Standard Room / Efficiency: Valet parking is available.

Studio, 1-Bedroom, and 2-Bedroom: Free parking (1 parking space per unit).

3-Bedroom Suite: Free parking (2 parking spaces per unit).

We do our best to follow ADA guidelines and ensure our website and property are accessible to all, including those with disabilities. You can find more information on our Accessibility page.

Children are always welcome at the hotel. We have a children's play center available.

Freebee is a FREE, door-to-door, on-demand transportation service, brought to you by the City of Doral!

• Freebee vehicles are 100% electric, and emission-free!
• Your Freebee guide will share with you the latest and greatest happenings in the City of Doral.
• Freebee caters to any and all ages, from children to seniors, and all types of pets.
• Freebee provides booster seats as appropriate for children who exceed the size requirements to travel in a car seat.
• Smaller children and infants are required to be secured in a federally approved car seat, provided by their parent or guardian.

Visit Freebee