Frequently Asked Questions

DEPOSIT: First night’s room and tax deposit is charged at time of booking to hold reservation.

A reservation that is for 28 nights or more, a $1000 deposit is required.

CANCELLATION: Reservations are held for the date of arrival only. Changes or cancellation of reservations must be made at least 72 hours prior to arrival to avoid forfeiture of the deposit.

30 Day Cancellation Policy: All Reservations that are 28+ nights

Our cancellation/change policy is not contingent upon any circumstances other than Hurricane Warnings issued by the National Weather Service.

Travelers insurances can be purchased through independent suppliers as a safeguard against unforeseen circumstances that may result in penalties levied by lodging, car rental and airlines.

Please call us toll free at 1-855-743-3604 or email [email protected] with any changes, cancellations, questions or concerns.

CHECK IN: Check In is after 4:00pm at the Front Desk. Cashless Front Desk, must provide Credit/Debit Card at check in.

Should you be arriving after 5:00pm you will need to proceed to our affiliate property in order to check in and receive keys and parking pass:

Sunset Vistas
12000 Gulf Blvd.
Treasure Island, FL 33706

Early check-in is not guaranteed.

If Crystal Palms is not notified of a delay in arrival, the hotel will automatically cancel the reservation at 6:00am the morning after the scheduled arrival date. At this point the deposit will be forfeited.

MINIMUM AGE: Must be 25 to make a reservation, check in, and someone at least 25 years of age must reside in the unit for the duration of the reservation.

CHECKOUT: Check-Out is prior to 10:00am.

INCIDENTAL HOLD: At check in the front desk will establish credit for room charges and tax plus $100 for all reservations to be held on the credit or debit card presented at check-in and either charged or released at checkout.

HOUSEKEEPING: Services are only provided between stays. Should you need additional amenities, please contact the Front Desk.

PARKING: Each suite receives one reserved parking space. Recreational vehicles, oversized vehicles and trailer of any kind are not permitted onsite.

PETS: Pets and Emotional Support Animals are not allowed on property. Crystal Palms Beach Resort adheres to Federal ADA Law allowing ADA Compliant Services Animals.

Check-in is after 4 PM at the Front Desk. Cashless Front Desk, must provide Credit/Debit Card at check in.

Should you be arriving after 5pm you will need to proceed to our affiliate property in order to check in and receive keys and parking pass:

Sunset Vistas
12000 Gulf Blvd.
Treasure Island, FL 33706

Checkout is before 10 AM.

No, only service animals are welcome at the resort. 

Yes, Crystal Palms Beach Resort offers free cancellation on select room rates, because flexibility matters! Please refer to the Crystal Palms Beach Resort cancellation policy on our site for more details about any exclusions or requirements.

Yes, Crystal Palms Beach Resort has an outdoor pool. 

Yes, complimentary parking is available to guests.  

Our amenities feature complimentary parking, Wi-Fi, a heated pool, and a spa. 

Our room amenities include air conditioning, flat-screen TVs, fully-equipped kitchens, dishwashers, private balconies, and more.  

Yes, Crystal Palms Beach Resort offers wheelchair access and facilities for disabled guests. Please call ahead to confirm your reservation! 

Yes, it is 0.5 miles away from the center of Treasure Island.

Nearby attractions include Treasure Island Beach (0.7 miles), Treasure Island Drum Circle (0.5 miles), and Treasure Island Cigar Lounge (0.6 miles).