From the very beginning when I made the reservations, the lady on the telephone was most helpful. We were making the trip for my husband's surgery at the Laser Spine Institute. When we landed at the airport I was to call their number to get a shuttle. The shuttle driver was there in about 15 minutes. Anytime we needed to get to the Institute the driver was usually there 10-15 minutes early. Everyone was so nice and helpful, especially Harry! He was the bright spot of my morning, always a smile on his face. We had to spend most of our time right around the hotel, but the view was so beautiful from our deck we didn't mind.Thank you for the great stay during my husband's surgery and recovery period. Kathy and Ric Meyers